Warranty Policy

At Vlimpro, we are proud of the quality of our products and are committed to ensuring your satisfaction. If you experience any issues with your purchase, we offer a 1-year warranty from the date of receipt for warranty claims.

Warranty Claim Process

To initiate a warranty claim, please follow the steps below and contact our customer service team at support@vlimpro.com. Our team will respond to your claim within 24 hours.

Steps for Filing a Warranty Claim:

Describe the Issue: Provide a detailed description of the problem with your product. Include information on what happened, when it occurred, and how it happened. Be sure to mention your order number and the specific product involved.

Previous Steps: Let us know what steps you’ve already taken to try and resolve the issue.

Provide Supporting Evidence: Send clear photos or videos showing the issue. The images should be well-lit, focused, and taken from a close or medium distance to clearly highlight the problem.

Note: We require clear images or videos that clearly show the defect or issue. Proper lighting and focus are essential for accurate assessment.

What’s Covered Under Warranty?

Vlimpro offers warranty coverage for manufacturing and material defects under the following conditions:

The product must have been installed and operated according to the provided instructions.
Warranty coverage is void if the product has been altered, abused, mishandled, or misused in any way.

What’s NOT Covered?

The following are not covered under warranty:

Improper use or installation
Cosmetic damage (e.g., scratches, dents)
Damage caused by natural disasters (e.g., lightning, tornadoes)
Accidents, misuse, or negligence
Commercial use
Modifications to any part of the product (including antennas)
Repairs attempted by anyone other than an authorized repair facility

What Will Vlimpro Do?

If your product qualifies for a warranty claim, Vlimpro will:

Replace the defective unit at no additional cost, or
Provide spare parts if necessary, also at no charge.
Contact Us:

If you have any questions or need assistance with your order, please don’t hesitate to

contact us:

Email: support@vlimpro.com
Support Hours: 5:00 PM - 2:00 AM Pacific Time (PT)
Response Time: We typically respond within 10 minutes.

Thank you for choosing Vlimpro for your RV air conditioning needs. We are dedicated to providing you with top-quality products and exceptional customer service.