Shipping policy

At Vlimpro, we aim to provide you with a smooth and hassle-free shopping experience. Below is our shipping policy, including order processing times, shipping rates, and more.

Order Processing Time:

We strive to process and ship all orders within 1 business day.
Orders are not processed on weekends or holidays, but we’ll take care of them as soon as we’re back in action.

Shipping Time:

Shipping to most U.S. locations typically takes 3-4 business days. Delivery times may vary based on your location and the carrier's schedule.

Shipping Fees:

We offer free shipping to most U.S. locations. However, some remote areas may incur additional charges. If you’re unsure whether your address is considered remote, feel free to contact us at support@vlimpro.com, and we’ll be happy to assist you.

Shipping Carrier:

All shipments are handled via UPS or FedEx to ensure reliable and timely delivery.
Once your order ships, you will receive tracking information to monitor its progress.
If you experience any issues with shipping (e.g., lost or damaged packages), please contact us right away. We will work with the carrier to resolve the issue as quickly as possible.

Shipping Areas:

We ship to most U.S. addresses, excluding some remote or hard-to-reach locations. If you're in a more isolated area, feel free to reach out to confirm delivery availability.
We do not ship outside the U.S. If an order cannot be delivered to the provided address, it will be returned to our warehouse, and you’ll receive a refund. However, you will be responsible for return shipping costs. Please confirm your address’s deliverability with our customer service before placing your order if you're unsure.

Taxes:

All orders ship from our U.S. warehouse, so there are no import taxes or additional fees for U.S. customers.

Contact Us:

If you have any questions or need assistance with your order, don’t hesitate to reach out:

Email: support@vlimpro.com
Support Hours: 5:00 PM - 2:00 AM Pacific Time (PT)
Response Time: We typically respond within 30 minutes.
Thank you for choosing Vlimpro for your RV air conditioning needs! We’re excited to provide you with the best products and service to make your travels more comfortable.